Hotel Pollux | Zermatt ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

“The location was perfect, just steps from the train station and restaurants.”view full review

Hotel Pollux offers a blend of modern design and rustic elements in Zermatt. This 4-star hotel features three on-site restaurants, a wellness area, and a cozy bar with a fireplace. Guests benefit from proximity to the Gornergrat and Sunnegga Ski areas.

Rooms & Amenities

Hotel Pollux features 35 rooms designed with modern alpine style and rustic features. All units are equipped with a flat-screen TV, safe, minibar, and in some cases, a balcony offering views of the Matterhorn or garden. Certain rooms additionally provide a cozy seating area.

Dining

Dining options at Hotel Pollux include The Pinte, serving Valais specialties like cheese fondue, and the Arvenstube which offers international and Mediterranean dishes. The Vegistube is dedicated to vegetarian and vegan cuisine. Guests can also unwind at the hotel bar or terrace.

Leisure & Activities

The wellness area includes a sauna, steam bath, hot tub, and relaxation space. Recreational options nearby comprise skiing, hiking, and access to the scenic Gorner Ridge. The hotel also provides a shuttle service to the train station for easy connectivity.

Services & Local Area

Hotel Pollux is equipped with meeting facilities to accommodate corporate events. Additional services include a 24-hour front desk, luggage storage, and ski pass arrangements. Nearby landmarks include the Matterhorn Museum and several dining options within a short walk.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Small Single Room Gallery

2 persons

11 m²

1 Single bed

Shower

Heating

room details

Double Room Streetside

2 persons

20 m²

1 King-size bed

Heating

room details

Double Room Balcony

2 persons

22 m²

1 King-size bed

Heating

Bathtub

room details

Attika Double Room

2 persons

28 m²

1 King-size bed

Coffee machine

Heating

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Zermatt200 m

Airports

Sion (SIR) 76.9 km

Agno (LUG) 161.7 km

Train

Zermatt railway station300 m

Train100 m

Bus

Bus stop 11.7 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Fondue Experience

“I had an excellent fondue in the restaurant with the very helpful staff advising on food and wine. The atmosphere was cozy, and each dish we had was tasty, especially the fondue which I thoroughly enjoyed.” view full review

Relaxing Sauna and Steam Room

“The hotel features three saunas and a steam room that provided a perfect way to unwind after a long day. I appreciated the European approach to the spa-just relax and enjoy the experience in a comfortable setting.” view full review

Spacious Family Room

“Our family room was spacious with two separate sleeping areas, including a bunk room for our children. The two bathrooms were a bonus, and we loved the balcony that offered a charming view of the main street.” view full review

Excellent Shower Facilities

“The bathroom in our room boasted an excellent shower with strong water flow and hot temperature, incredibly rejuvenating after our skiing adventures. It truly added to our comfort during the stay.” view full review

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Key access

Sports & Fitness

Fitness centre
Ski school
Hiking
Cycling
Golf course

Services

Free shuttle service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Shops/Commercial services
Shoe shine service
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's play area
Game room

Spa & Leisure

Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Solarium
Sauna
Turkish bath
Steam room

Room features

Wi-Fi in rooms
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

Map view

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

City landmarks

Landmark

The Matterhorn

2.0 km

Landmark

Gorner Gorge

1.7 km

Landmark

Sunnegga

2.5 km

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

2.0 km

Ski Area

Wolli park for beginners Sunnegga

2.0 km

Theme Park

Forest Fun-Park Zermatt

1.2 km

Beach

Leisee

2.1 km

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

1.6 km

Garden

Ricola Herb Garden

2.0 km

Garden

Dossen Glacier Garden

3.2 km

Landmark

Zmutt Glacier

2.9 km

Landmark

Zmutt

2.9 km

Bridge

Hangebrucke

3.2 km

Church

Kapelle Riffelberg "Bruder Klaus"

3.4 km

Landmark

Kapelle Mutt

2.9 km

Beach

Grunsee

3.5 km

Nearby

Museum

Matterhorn Museum

300 m

Cemetery

Mountaineer's Cemetery

340 m

Church

St Peter's English Church

180 m

Bridge

Photopoint Kirchbrucke bridge

360 m

Church

Parish Church of St. Mauritius

390 m

Bahnhofstrasse

Walk of Climb

230 m

Stellisee 3920 Zermatt

Stellisee

40 m

Hinterdorfstrasse 25

Hinterdorfstrasse

230 m

Hohbalmen

250 m

Castor Mountain

250 m

Seilerwiesenstrasse 9

Obere Matten playground no. 1

390 m

Murmeli Brunnen

250 m

Triftbachstrasse 7

Bergfuhrerdenkmal

300 m

Denner Partner

440 m

Restaurants

Walliserkanne

40 m

32 Bahnhofstrasse

Pizzeria Ristorante Molino

90 m

Bahnhofstrasse 52 3920 Zermatt

Theodors Stuba Zermatt 1896

20 m

Bahnhofstrasse 30

Restaurant Pinte

10 m

Bahnhofstrasse 28 Hotel Pollux

Vegistube

10 m

Bahnhofstrasse 28

Baeckerei

20 m

Bahnhofstrasse 28

Swiss Chalet

70 m

18 Bahnhofstrasse

China Garden

50 m

Bahnhofstrasse 18

Derby

50 m

22 Bahnhofstrasse

Bergrestaurant Hermetje

40 m

Hermetje

Reviews and Ratings

Reviews from guests about their experience.

4.5/5 based on 227 reviews

#48 of 108 hotels in Zermatt based on Tripadvisor

Arthur

United States, January 2025

6.4/10

I really enjoyed my stay at Hotel Pollux. Its central location in Zermatt made exploring the surrounding area easy, and the breakfast was a good highlight with a varied selection. However, the Wi-Fi was slow during my stay, which was a bit of a letdown, especially given the premium rate. Also, my room was quite warm, and while I could open the windows for fresh air, it meant dealing with some street noise at night. 😊

Rooms

7.0

The room was clean and comfortable, though a bit on the small side. I was on the main street, so it was noisy at times, especially at night.

Service

9.0

The staff was incredibly friendly and helpful, adding to my positive experience.

Location

10.0

The hotel's location on main street is perfect-close to shops, restaurants, and a short walk to the train station.

Dining

9.0

Breakfast was excellent, with plenty of fresh options to choose from, including made-to-order eggs and a juicer for fresh juice.

Facilities

8.0

The sauna and bar areas were welcoming, providing a cozy atmosphere to unwind after a long day.

Chuck

United States, December 2024

5.8/10

I had a wonderful stay at Hotel Pollux in Zermatt. the location was perfect, right in the center of everything I wanted to explore. The room was spacious and clean, with a lovely balcony view of the Matterhorn. While the breakfast was extensive and delicious, I did experience minor noise from the street below at times. Overall, it was a fantastic experience, and I'd definitely return.

Rooms

10.0

My family room was roomy and clean, featuring a spacious layout with two bathrooms, perfect for our needs. The balcony offered a great view of the surroundings.

Service

10.0

The staff were exceptionally friendly and accommodating, even going out of their way to fulfill a special request for porridge. Their helpfulness made my stay more enjoyable.

Location

10.0

The hotel's location couldn't be better, just a short walk from the train station and close to shops and restaurants. It was easy to explore Zermatt's charm from here.

Dining

9.0

Breakfast was really good, with a buffet offering fresh options like bread, meats, cheeses, and cooked-to-order eggs. It catered well to various dietary preferences.

Facilities

9.0

The hotel provided excellent amenities like a cozy bar with a fireplace and a spa area, which I found very inviting after a long day of exploring.

Mike

United States, December 2024

5.8/10

My stay at Hotel Pollux was fantastic overall. The location was super convenient, just a few minutes' walk from the train station and close to shops and restaurants. The staff were incredibly friendly and attentive, really going above and beyond, especially with special dietary needs for my family. However, the room was a bit hot, and because it faced the main street, there was some noise from revelers late at night.

Rooms

8.0

The family room was spacious and well-equipped, with a lovely verandah overlooking the main street. The cleanliness was spot on, and I found the bedding comfortable, even if the pillow was a tad too soft for my taste.

Service

10.0

I really appreciated how helpful the staff were throughout my stay. They anticipated our needs, especially when it came to dietary restrictions, which made dining stress-free.

Location

9.0

The hotel's location is unbeatable. It's literally a 2-minute walk from the train station, and right on Zermatt's main street which made exploring the area super easy.

Dining

9.0

The dining experience was great, with a variety of options that catered to different tastes, including some healthy choices. The food was delicious and the service was prompt and friendly.

Facilities

8.0

The hotel has great facilities, including a cozy bar with a warm fireplace, and a lovely spa area that helped me relax after a long day of exploring.

Edward

United States, November 2024

6.0/10

I had an amazing stay at Hotel Pollux! The location is excellent, making everything easily accessible, and the spacious rooms were very comfortable. The breakfast was one of the best I've experienced, with a fantastic variety of options. However, the service at breakfast could have been quicker, which was a minor hiccup. Overall, I would definitely return! 😊

Rooms

10.0

My room was spacious and clean, with a lovely balcony offering amazing views of the Matterhorn. There was a separate bathroom, making it convenient for our family.

Service

10.0

The staff were incredibly friendly and helpful throughout my stay. They accommodated my requests effectively, ensuring a pleasant experience.

Location

10.0

The hotel is centrally located, just a short walk from the train station and close to many restaurants, making it perfect for exploring Zermatt.

Dining

9.0

Breakfast was excellent with a large buffet and made-to-order options, and the dinner experience was nice thanks to the thoughtful service.

Facilities

10.0

The ski storage room was super convenient, and I enjoyed the relaxing atmosphere of the cozy bar and spa facilities.

George

United States, October 2024

6.0/10

I thoroughly enjoyed my stay at Hotel Pollux. the location was perfect, right in the heart of Zermatt. The staff was exceptionally friendly and accommodating, which really enhanced my experience. The only downside was the pillows. they were a bit uncomfortable for my liking. Overall, the atmosphere and service made for a wonderful getaway.

Rooms

8.0

My room was clean and spacious, featuring a beautiful view of the Matterhorn. The bedding was comfortable, but I found the pillows lacking.

Service

9.0

I was impressed with the hospitality. the staff went above and beyond to assist me whenever needed, especially during check-in and breakfast.

Location

10.0

The hotel's location was ideal. just a short walk from the train station and local attractions, making it easy to explore Zermatt.

Dining

9.0

I loved the breakfast spread every morning. there were plenty of fresh options and made-to-order choices. The restaurant offered good dining experiences as well.

Facilities

8.0

The spa facilities were a perfect retreat after a long day. the saunas were clean and relaxing, although I wished for a hot tub.